Privacy Policy

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GagaGugu PTE Limited (hereinafter referred as “GagaGugu” “GGfone”) ("us", "we", or "our" denotes “GagaGugu”, “GGfone”)..

Information We Collect

There are multiple different ways you can use our services – to communicate or to share information or to create new content or to search various information or to find various services or products. When you share information with us, for example by creating a GGfone Account, we can make those services even better – to show you more relevant results and to help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.

This page informs you of our policies regarding the collection, retention, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy. We’ve tried to keep it as simple as possible, but if you’re not familiar with any terms or if you have any questions please feel free to contact us at support@ggfone.com.

Your privacy is of great importance to us, so whether you are new to GGfone or a long-time user, please do take the time to get to know our practices – and if you have any questions please feel free to contact us at support@ggfone.com.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at our website(s) and mobile application(s).

GGfone Privacy Policy

This privacy policy sets out how GGfone uses and protects any information that you give GGfone when you use this application or website.

GGfone is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this application|platform, then you can be assured that it will only be used in accordance with this privacy statement.

GGfone may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 26th April 2018.

What we collect :

Mandatory Information user need to provide to use our platform:

  • Full Name
  • Preferred Theme Color
  • User Country
  • Contact information including email address
  • User Preferred Currency
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • We collect access to your gallery, camera & microphone.

Other Information User need to provide voluntarily to use our platform:

While using our platform the user might have to provide some information voluntarily from time to time which includes but not limited to information such as Image, Mailing Address, URL, Text, Gender, Date of Birth, short description of user, Relationship Status, Profession, Interests, Address book (user phonebook with contact detail), Marital status, Location, People the user is Following, People who are Following the user, Language Preference Payment Information, Copy of KYC documents, Game scores, User Generated Content such as Information about an item, Information about a service and its Pricing information. We also collect information about your online and status message changes on our Services, such as whether you are online (your “online status”), when you last used our Services (your “last seen status”), and when you last updated your status message.

What we do with the information we gather :

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the application according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We collect user information on the basis of our application requirements. For example: to register to the application one client has to provide his phone number, email addresses, postal addresses etc. To secure clients information we use SSL by 128-bit or higher AES encryption technology. This Encryption we do to provide data transmission security so if there is any man-in-middle attack our Data is still secured.

The information we store at our end we don’t disclose these information to others and upon unregistering a client we delete all the information. At our end we encrypt user information so in case of any security breach this sensitive information will still be secured since data encryption has given.

We use different tools to check vulnerabilities, threat and also penetration testing. The purpose of using these tools to ensure our infrastructure and application are secured and has no potential security holes which can be exploited by intruders. We can run these tools and generate report on regular basis or whenever there is any change in terms of application code or infrastructure design.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. Our systems and the communications networks through which you access GGfone may be subject to security breaches and failures which are due to circumstances beyond our reasonable control. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute secured.

Fair information practice principles:

We understand the fair information practice principles (FIPPs) provided by Federal Trade Commission’s and comply with the guidelines. To ensure FIPPs we use AWS Security Advisor service which provides us the information in case of issue found.

In order to be in line with FIPPs we will take the following responsive action in case any data breach occur We do have backup policies; still in case of breaching data we will inform/notify our users as soon as possible also restore the backup data. To backup data it needs couple hours to days or even weeks depends on the environment.

Using industry standard technology to transmission over the internet is not always 100% secured. Since transmission over internet involves user, vendor and so many 3rd-parties. So if any of the medium or entity does security handshake it will put impact on all the involved parties.

Server Logs:

We keep different log files for server; these log files keep information about web request, IP address, browser type, language use for browsers, time-date stamp and one or more cookies which may uniquely identify the browser.

Cookies :

Cookies are files with small amount of data, which may include an anonymous unique identifier. We use cookies to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services. Additionally, we may use cookies to remember your choices, such as your language preferences, and otherwise to customize our Services for you.

Links to other websites :

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Accessing, Reviewing, and Changing Your Personal Information:

As a registered member, you can review and change personal information at any time by accessing your account on the Application|Platform. Please be sure to update your personal information promptly if it changes or becomes inaccurate. We may retain some information from closed accounts so that we can comply with law, prevent fraud, assist with investigations, resolve disputes, analyze, or troubleshoot programs, enforce our Terms of Use, or take other actions permitted by law. Likewise, if your account or membership is terminated or suspended, we may maintain some information to prevent you from re-registering.

Children's Privacy :

Our Service does not address anyone under the age of 13 ("Children").We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

Controlling your personal information :

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@ggfone.com

Taking care of your Password/s( Password security):

GGfone firmly believes in protecting the personal information of the customer. GGfone or any of its staff or official will never ask for any password or related information from its customers and the customers are also advised, in order to protect access to their accounts and to other channels, do not disclose the passwords to anyone.

Generally the default password will be generated by system administrator and once it is received by you, you are requested to change the same and have your own password. It is recommended that the customers necessarily choose their own passwords carefully such that no unauthorized access is made by a third party.

The customers are also advised not to keep any written or other record of the password/s so that no third party could access the same. The customers will also need to undertake not to disclose the password to anyone. In order that the passwords become complex and difficult for others to guess the you should carefully choose the alpha numeric passwords with combination of upper case alphabets and numbers and special characters.( like @,%,&,! etc.)

The password is private information and must be kept confidential by the owner of the username related to the password. If a password is known by someone other than the owner, that username and password could be misused to access resources and information possibly with criminal intent and without notice since they would appear as the registered owner.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. GGfone undertakes not to disclose the information provided by the customer to any person unless such action is necessary to the extent required by law and for regulatory purposes.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.

International Transfer:

We operate internationally and provide our Services to GagaGugu|GGfone users worldwide allowing them to communicate with each other across the globe. That means that your personal information may need to be processed in countries where data protection and privacy regulations may not offer the same level of protection as in your home country. We store and process your personal information on our computers in the United States, Asia, Europe (including Russia) and in other locations and use service providers that may be located in various locations outside of the European Economic Area (EEA). In such cases, we will require the recipient to provide appropriate protection for the personal information disclosed to it in compliance with applicable data protection laws.

YOU CONSENT TO THE TRANSFER OF YOUR PERSONAL INFORMATION (BOTH INSIDE AND OUTSIDE OF YOUR JURISDICTION) FOR THE PURPOSES DESCRIBED IN THIS PRIVACY POLICY.

Updates to this Policy :

From time to time, as our services evolve, we may update this Policy. You agree that we may not notify you about material changes in the way we treat personal information by placing a notice on the Application|Platform. Please check the Application|platform frequently for updates. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Disclaimer:

All of our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@ggfone.com